A provider of customer service software, eGain Communications Corporation s solutions are designed for in-house or on-demand deployment. Its trademark eGain Service 7, the companys software suite, includes applications for Web self-service, e-mail management, knowledge management, live Web collaboration through chat and co-browsing, automation of fax and paper-based service interactions, case management and service fulfillment. These applications are built on the eGain Service Management Platform, a scalable, next-generation framework that includes end-to-end service process management and certified integrations with leading call centers, content and business systems. Headquartered in Mountain View, Calif., eGain Communications serves more than 800 enterprise customers worldwide.